As a trainer myself, my approach is very much focused on creating the right learning environment from the start.
Whether the training is one day or several days, I believe the key challenge is breaking the ice, especially when participants don’t know each other or the group is large.
I try to create a welcoming and relaxed atmosphere from day one. Many learners may be shy, lack confidence, or feel that their questions are “not good enough,” and those are real barriers to learning. Encouraging open discussion, actively inviting questions, and making it clear that there are no “wrong” questions helps people feel safe to participate. Some people are so shy that they may hardly speak at all throughout the training. In these cases, gentle encouragement from the trainer can be helpful, but I also believe it’s important not to push too hard, as that can increase stress and have the opposite effect. Finding the right balance is key.
I also find that using light humour, personal examples, and real-world experiences helps put people at ease and keeps engagement high. People learn in different ways, and for me, learning through examples and practical activities is especially effective. When possible, such as during HACCP training, I use real case scenarios and group discussions. These allow learners to share experiences, learn from each other, and apply concepts in a practical way.
Alongside this, it's good to use a mix of visuals, text, discussion, and activities to support different learning styles. Overall, I aim for a relaxed, interactive environment, because when learners feel comfortable, trainers feel more confident too and that positive dynamic supports better learning and retention for everyone.