Terms & Conditions

Including Refunds, Complaints & Appeals


1.1 “Customer” means the individual or organisation who buys or agrees to buy Services from the Supplier;

1.2 “Supplier” means Sirius Training & Certifications Limited, trading as STC Ltd. and

1.3 “Contract” means the contract between the Supplier and the Customer for the sale and purchase of Services incorporating these Terms and Conditions;

1.4 “Training Courses” means courses that are held in a physical classroom or online virtual training environment which can include bespoke, in-house or onsite courses.

1.5 “Certification” means the confirmation or attestation service by STC, to demonstrate that the Customer has met a particular standard or requirement.

1.6 “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Supplier.

1.7 “Services” include for example, training courses, audits and certification activities.


2.1 Nothing in these Terms and Conditions shall affect the Customer’s statutory rights as a Consumer.

2.2 These Terms and Conditions shall apply to all Contracts for the sale by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer.

2.3 Acceptance of delivery of the Services shall be deemed conclusive evidence of the Customer’s acceptance of these Terms and Conditions.

2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

2.5 The Supplier shall use all reasonable endeavours to complete the Services within estimated time frames, but time shall not be of the essence in the performance of any Services.


All orders for Services shall be deemed to be an offer by the Customer to purchase them pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.


4.1 The price of the Service shall be that stipulated on the Supplier’s Website or in a written quote (such as emails or invoices). 

4.2 The total purchase price, including VAT (for UK based Customers) will be displayed in the Customer’s shopping cart prior to confirming the order, when purchased online.

4.3 After the order is received, the Supplier shall confirm by email the details and description for the Services purchased.

4.4 Payment of the Price plus VAT (as applicable) must be made in full before delivery of the Service, unless agreed in writing.

4.5 NOTE that an invoice is a legally binding agreement. Invoiced amounts shall be due as specified in the invoice (unless purchased directly on the website). 

4.6 If the Contract is cancelled prior to Service delivery commencing:

  • if cancelled by the Supplier, a full refund or alternative arrangement will be agreed with the Customer.
  • if cancelled by the Customer, a fee may still be due (if not already paid), or if already paid, then a refund may be made to the Customer, dependent upon the notice period given. See section 6.


5.1 The Supplier reserves the right to adjust the price and specification of any item on the website at its discretion.

5.2 The Supplier reserves the right to withdraw any Services from the website at any time, however purchased Services will be honoured through the completion period so that the Service purchased is achieved where all requirements have been met.

5.3 The Supplier shall not be liable to anyone for withdrawing any Services from the Website or for refusing to process an order.


6.1 Once we have received your booking you will be liable for the whole fee unless we receive written notification of cancellation.

  • For training courses, bookings cancelled less than two weeks before a course is due to start, 50% of the course fees are due, or if paid, will be refunded or credited to another course. For bookings cancelled less than one week before a course is due to start, the full fee is still owed, or if paid, no refund will be made, except in exceptional circumstances and then only at the discretion of the Supplier. 
  • For audits and Certification Services,  bookings cancelled less than four weeks before the Service is due to start, 50% of the fees are due, or if paid, will be refunded or credited to another agreed Service date. For bookings cancelled less than one week before a Service is due to start, the full fee is still owed, or if paid, no refund will be made, except in exceptional circumstances and then only at the discretion of the Supplier. 

6.2 If the Supplier fails to attend or deliver the agreed Service, then a full refund for the Service booked will be given.

6.3 All Services – No refund will be made for non-attendance (such as failing to attend a course) or where the Customer does not support the agreed Service (such as not allowing an auditor onsite or not providing resources or information to support the activity).

6.4 In the event of a cancellation of a Service by STC, we will endeavour to inform all participants as soon as possible. All fees paid will be reimbursed in full, however, we are unable to reimburse any other costs which may have been incurred.

6.5 Purchases made from Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the Contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
In case you decide to cancel your purchase of a course, it can be done in the following way: By filling out the required Cancellation Form and emailing it to If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.


7.1 The Supplier warrants that the Services provided under this Agreement shall be provided using reasonable skill and care, and of a quality conforming to generally accepted and industry standards and practices.

7.2 Without prejudice to Clause 7.1, and except as expressly stated in this Agreement, all warranties whether express or implied, by operation of law or otherwise, are hereby excluded in relation to the Services to be provided by the Supplier.


The Supplier reserves the right to change the specification, format or procedure of delivery of any Services offered. Notice will be given to the Customer when it could impact on the Customer, who will have the option of cancelling the booking and obtain a full refund.


The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise, directly or indirectly, from the Customer’s breach of any of its obligations under this Agreement, including any claims brought against the Supplier alleging that any Services provided by the Supplier infringes a patent, copyright or trade secret or other similar right of a third party.


10.1 Your use of the Website constitutes your agreement to all Terms, Conditions and Notices contained herein or otherwise posted on the Website. If you do not accept any of the provisions of the Terms and Conditions, do not use the Website.

10.2 All rights are reserved. Publication or distribution for commercial purpose of any information contained on the site is expressly forbidden without the prior written consent. All material and information on the site is protected by international copyright and similar rights.


Except as may be implied by law where the Customer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Customer shall be limited to damages which shall in no circumstances exceed the price of the Service and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.


An Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Supplier, and the Customer shall do all that is reasonable to ensure that such rights vest in the Supplier by the execution of appropriate instruments or the making of agreements with third parties.


The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.


Complaints will be dealt with fairly, confidentially and speedily. 

STC strives to provide the highest level of Service through personal, and professional dedication. In the event however of needing to raise a complaint, we will treat this as an opportunity to improve and welcome the communication. Please contact STC on or 01553 432960 in the first instance and we will respond within 24 hrs to resolve the issue. If still dissatisfied, you can escalate the complaint directly to the relevant Awarding Organisation or Safeguarding mechanism committee (for Certification appeals/ complaints).  Any further escalation would be to the qualification regulator (e.g. BRCGS) or UKAS for Certification appeals/ complaints.


We are providing this website and its contents on an “as is” basis and make no (and expressly disclaim all) representations or warranties of any kind, express or implied, with respect to our website and the Services or products to the fullest extent permitted by law. In particular we do not represent or warrant that the information contained within the Services or products is accurate, complete or current. We make every effort to ensure that information contained in our website, databases products and pricing is accurate. However, we can accept no liability for errors or omissions in such information.


The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, and the Supplier shall be entitled to a reasonable extension of its obligations.


The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of the Supplier.


If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal unenforceable provision eliminated.


The Supplier shall be entitled to alter these Terms and Conditions at any time, but this right shall not affect the existing Terms and Conditions accepted by the Customer upon making a purchase.


Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


Any notice to be given by either party to the other may be served in any written form.


This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. 


These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English Courts.

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