Process Mapping Training Course

Description

What will I learn?

This Process Mapping training will help give you clarity to complex systems and chains of communications in your office. Remember once processes are visually represented on a process map, it is much easier to identify the problems and bottlenecks causing delays or mistakes.

Learning outcomes

Following completion of this Process Mapping training course you will master the following:

• Understand what process mapping is and its benefits
• Know how to produce ‘As is’ and ‘To be’ process maps
• Understand 7 different process mapping techniques and which one to choose to meet your objectives
• Be able to apply basic analysis techniques to business processes and how to use process mapping to improve them
• Understand how to collect data, ensure accuracy and identify opportunities for improvement
• Understand how to set up and run successful mapping sessions using a team approach
• Be able to document processes to communicate to others current processes, leading to improved delivery and continuous improvement
• Have practised mapping at different levels, and understand some of the pitfalls
• Address the ISO requirements for developing a process
• When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.
• When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.

Who Should Attend?

This process mapping training course is designed for anyone wanting to design, create and communicate processes. The course will train you in tools and techniques that can be used for gaining a greater understanding of current workflows and developing more efficient processes with future state maps.

• If you want to:
• Know how to create a quality process map
• Be able to communicate process maps to others
• Understand different mapping tools and techniques
• Understand how to run effective mapping sessions
• Drive continuous improvement in your business
• Satisfy the requirements of external quality audits, for example ISO
• Have a better approach to process planning
• Then this online process mapping course is for you.

The course is suitable for people of all levels and in all roles and industries. Some roles that may particularly benefit are:

• Quality practitioners
• Process improvement managers and improvement teams
• Process owners
• Managers of any level

Certification is included in the price and requires completion of our online exam. Our process:

• End of course exam – understand the theory
• Multiple choice 20 questions
• Unlimited retakes
• Open book covering full curriculum
• Pass mark = 70% (our pass rate is 90% first time)
• Validate your certification – all certificates come with a unique number so employers can validate your certificate
• Certification for life! There’s no need to pay to re-certify after a number of years

Our curriculum covers understanding process mapping, how to run process mapping sessions as well as 7 key process mapping tools and techniques. This certification proves your knowledge of business process mapping.