B
Baxter Hoffman
New member
- Joined
- Sep 25, 2024
- Messages
- 6
What’s your first step in dealing with a food safety incident, and how do you communicate with stakeholders?
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Marzena STC & QTC
Member
The first step in dealing with a food safety incident is to assess the situation quickly and ensure the safety of consumers. This might involve isolating the affected product, halting production, or stopping distribution to prevent further risk. Immediately ensure that any potential hazards are contained.
For communication, start by informing key internal stakeholders, such as management, the quality control team, and staff, so everyone is aligned on the issue and actions being taken. Then, communicate with external stakeholders. This includes informing regulators or local health authorities if required, as well as suppliers, distributors, and retailers who may need to take action.
If necessary, notify consumers through public channels like social media, email, or recall notices. Transparency is crucial. Make sure to clearly explain the situation, what steps are being taken to address it, and any actions consumers need to take (such as returning a product). Keep everyone updated as more information becomes available and the situation evolves.
For communication, start by informing key internal stakeholders, such as management, the quality control team, and staff, so everyone is aligned on the issue and actions being taken. Then, communicate with external stakeholders. This includes informing regulators or local health authorities if required, as well as suppliers, distributors, and retailers who may need to take action.
If necessary, notify consumers through public channels like social media, email, or recall notices. Transparency is crucial. Make sure to clearly explain the situation, what steps are being taken to address it, and any actions consumers need to take (such as returning a product). Keep everyone updated as more information becomes available and the situation evolves.
Cathy Gladwin
Administrator
Staff member
I like that @Marzena STC & QTC focuses her reply on Communication. It's essential throughout. I also thought it would be interesting to include a slide from our STC ADVANCED RCA Incident & Crisis Management course here...
@Oskar STC & QTC
@Chisala Ng'andwe
@Oskar STC & QTC
@Chisala Ng'andwe